Shipping policy
Shipping Policy
Last updated: May 2026
1. Delivery Areas
Aviator Furniture currently delivers across most areas within the United Kingdom.
For deliveries outside the UK, please contact us before placing an order so we can confirm shipping availability, delivery options, and estimated transit times.
Certain remote locations, offshore areas, or restricted delivery zones may require additional shipping charges or extended lead times.
2. Order Processing
Orders are normally processed after payment confirmation has been received.
For in-stock items, dispatch usually takes place within a few working days unless otherwise stated on the product page.
Made-to-order, bespoke, customised, or pre-order products may require additional production time before dispatch.
Customers will receive updates where applicable regarding production progress, dispatch scheduling, or delivery arrangements.
3. Estimated Delivery Timeframes
Estimated delivery timeframes are provided as a general guide only.
For in-stock products:
- Estimated delivery timeframe: 3–7 working days
For made-to-order, bespoke, or pre-order products:
- Estimated delivery timeframe: approximately 6–10 weeks
Lead times may vary depending on supplier schedules, manufacturing timelines, shipping conditions, customs processing, warehouse operations, courier availability, or seasonal demand.
Delivery estimates are not guaranteed delivery dates.
4. Delivery Process
Deliveries are typically arranged through third-party courier, freight, or specialist furniture delivery providers.
Standard delivery generally includes delivery to the ground floor entrance unless otherwise agreed in writing.
For larger furniture items, customers may need to arrange assistance for bringing items inside the property.
Some deliveries may require a scheduled appointment, and couriers may contact customers in advance to arrange a suitable delivery date or time slot.
Customers are responsible for ensuring suitable access for delivery, including sufficient door width, stair access, lift access, parking availability, and safe unloading conditions.
If delivery cannot be completed due to access restrictions or unavailable recipients, additional delivery charges may apply.
5. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address, product dimensions, order value, and delivery requirements.
Some products or promotional offers may qualify for free delivery within selected areas.
Additional services may incur extra charges, including but not limited to:
- Upstairs delivery
- Room-of-choice delivery
- Timed delivery requests
- Remote area delivery
- Re-delivery attempts
- Special handling requirements
6. Delays and External Factors
While we aim to deliver within estimated timeframes, delays may occasionally occur due to circumstances outside our reasonable control.
These circumstances may include:
- Weather conditions
- Shipping or freight disruptions
- Port or customs delays
- Courier network issues
- Manufacturing delays
- Public holidays
- Supply chain disruptions
- Industrial action
Where significant delays occur, we will make reasonable efforts to keep customers informed.
7. Missed Deliveries
Customers are responsible for ensuring that someone is available to receive the delivery where required.
If delivery fails due to customer unavailability, incorrect delivery information, restricted access, or missed appointments, additional delivery or storage charges may apply.
Repeated failed delivery attempts may result in the order being returned to the warehouse.
8. Delivery Inspection and Damaged Items
Customers are encouraged to inspect all items carefully upon delivery.
If goods arrive damaged, incomplete, or incorrect, please contact us as soon as possible at info@aviatorfurniture.com.
Visible damage or missing items should ideally be reported within 48 hours of delivery.
To help us resolve issues efficiently, customers may be asked to provide:
- Photographs of the packaging
- Photographs of the damaged item
- Order details
- A description of the issue
Where an issue is confirmed, we may offer replacement parts, repair, collection, replacement products, partial refund, or full refund depending on the circumstances.
9. International Deliveries
For international orders delivered outside the United Kingdom, import duties, customs charges, VAT, local taxes, or handling fees may apply depending on the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
International transit times may vary significantly depending on customs clearance and local courier operations.
10. Risk and Ownership
Responsibility for goods passes to the customer upon successful delivery to the delivery address provided in the order.
Ownership of goods transfers only after full payment has been received.
11. Contact Information
If you have any questions regarding shipping or delivery, please contact:
Aviator Furniture
Operated by Jia Capital Ltd
Email: info@aviatorfurniture.com
Important Notice:
Delivery timeframes are estimates only and may vary depending on operational circumstances.
Nothing in this Shipping Policy affects your statutory rights under UK consumer law.